In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is: Bookable Holidays Ltd

You are entitled to a copy of your information held by us. If you would like to see this please ask us. (We may make a charge for providing this to you).

Bookable Holidays Ltd is fully ABTA bonded, click here to view the benefits of ABTA membership. Where Bookable Holidays Ltd is the provider of your Package Holiday this is covered by its own ATOL bond. Click here for details about ATOL bonding.

You, the customer, are welcome to browse and use this Web site in accordance with the following terms and conditions. Please read them carefully, because by using this Web site you are accepting the current terms and conditions, without modification and in total, as they are set out below. We at Bookable Holidays may change the terms and conditions of this Web site from time to time, so you should check them each time you visit the site.

If you make a holiday booking with us, you warrant that you are at least 18 years old and have the legal authority to enter into such an agreement. In addition, you agree that you will be financially responsible for all charges (including duties, fees and taxes) incurred in the course of your reservations and booking, and that you will pay them on time, according to the payment due dates set out in those terms and conditions that apply to your holiday and on your documentation. You are also responsible for the use of this site, and your account, by others, including without limitation minors under 18 years of age who live with you.

You also agree that all information you or others using this site supply when making a booking is true and accurate. The travel services and reservations facilities of this Web site shall be used only to make legitimate reservations and purchases for yourself and others for whom you are legally authorised to act: any speculative or fraudulent reservations are prohibited. Overuse or abuse of the travel services provided of this Web site may result in you being denied access to them.

The suppliers of holiday accommodation and services we take bookings for have their own terms and conditions, which, if you require, we will send you or direct you to on the Web site before we make your booking. We recommend that you read them carefully before booking as they form the contract between you and your holiday supplier(s). You agree to abide by those terms when you purchase their goods or services through us. Please note that all ratings given are those of the Tour Operator or Accommodation Provider. They are not 'official' ratings nor are they ratings given by Bookable Holidays.

The availability and price of any offer may be subject to change with time. This is especially relevant to offers which have been selected to compare. Once they have been selected the price and availability have a limited life. This life will vary with the type of offer and will also depend on how quickly it sells out.

All `per person` prices quoted here, and elsewhere in our advertising, are based on maximum occupancy of the room/accommodation. The `maximum occupancy` of any room/accommodation may vary with time and location. However, Bookable Holidays will always inform the customer of any variation in cost, after it has checked with the accommodation supplier, and before any booking is confirmed or any money taken.

If you go on to make a holiday booking with Bookable Holidays, the following terms and conditions will apply to your reservation and purchase of travel services.

Except where Bookable Holidays Ltd is the provider of your Package Holiday (Your confirmation documentation will show this) Bookable Holidays Ltd acts only as an ABTA licensed Travel Agent (Licence No K2109), selling holidays supplied by other Tour Operators, Airlines and ATOL holders etc.,(The Principals). In as far as it does not affect your statutory rights under English Law, your contract(s) will be with these Principals.

After making your booking we will issue a receipt for your financial protection. This document is not a "confirmation invoice". All relevant documentation (Tickets, Accommodation Vouchers, Transfer Vouchers etc) will be sent to you when received from the Principals (Tour Operators, Airlines & ATOL holders etc) with whom you have your contract(s). Full Terms, Details and Conditions of Booking for any of these Principals are available from their websites or brochures. Should you have any trouble finding these Terms and Conditions we will send them to you on request. Bookable Holidays Ltd acts as agents for, and takes money on behalf of, the Principals shown on your documentation.

Except where Bookable Holidays Ltd is the provider of your Package Holiday your legal contract is with the Principals specified on your receipt and on your documentation. Bookable Holidays Ltd acts only as an agent. It is essential that you read and understand all Booking Conditions. These can usually be found in the back of the Principals' brochures or on their websites. Please contact us if you require a copy of any Booking Conditions.

All timings are provisional and are subject to change under the Principals' Booking Conditions.

Any complaints regarding your holiday must be received in writing within 28 days from the date of return. We strongly recommended that you communicate any complaint to the Principal specified on your confirmation invoice(s) without delay and complete a report form in resort. You should send a copy of this report with your complaint.

Special requests will be notified to the Principals but, under your Principals' Booking Conditions, cannot be guaranteed.

If you wish to make any changes to your holidays, we will do our utmost to make these changes, but this may not always be possible. Any changes or cancellations must be received in writing from the lead named passenger. Any amendment or cancellation will result in charges.

The Lead named passenger is the person entering into the contract and as such is responsible for ensuring the total balance is paid by the due date, and, in the event that the Lead passenger is not the cardholder, nevertheless the Lead passenger is still responsible for any unpaid money.

Online booking requests

The following items, 2.1 to 2.6, are in addition to, and not in place of the rest of our terms and conditions. Where items repeat information given elsewhere in our terms, this is for the purposes of clarity only. Where an item is shown here, but not elsewhere, then that item, in as far as is applicable, shall also apply to all other forms of booking.

2.1 Please ensure that the Title, First Initial and Surname of every passenger is exactly as it appears on their passport. This is especially important when booking on behalf of people who are not members of your immediate family, as the names by which they are generally known may not be the ones on their passports. If you have also requested insurance then the ages on the date of return must also be within the limits set by the insurance company. Please refer to section 7. for important information regarding insurance. Please check this, and all other information, as soon as you receive your documentation, as any changes that are not the result of an error on our part will be charged for in accordance with the terms and conditions of the Principal with whom you have your contract.

2.2 Certain countries have an immigration requirement for a passport to be valid for a minimum period beyond date of entry to the country. To be on the safe side you should make sure that every member of your party is in possession of a passport which will be valid for 6 months after your return. If you need to apply for a new passport you can visit the UK Identity and Passport Service website at: http://www.passport.gov.uk/index.asp.

2.3 Please note, that by submitting your details, you are authorising us to take payment from your credit/debit card. This will be to make a booking with a Third Party (or Third Parties) on your behalf or with Bookable Holidays Ltd if we are the provider of your Package Holiday. You are not making an electronic online booking. Except where Bookable Holidays Ltd is the provider of your Package Holiday your contract for the supply of the services supplied (eg Flights, Accommodation, Transfers etc.) will be with that (or those) Third Party (or Third Parties) and not with Bookable Holidays Ltd. Except where Bookable Holidays Ltd is the provider of your Package Holiday your contract with Bookable Holidays Ltd is limited to the correct processing of your booking in accordance with your instructions.

2.4 If you receive an acknowledgement by email that your booking has been received by us, then this acknowledgement, (even if it includes a booking reference), simply confirms that Bookable Holidays Ltd has received and is processing your booking request. It is not a confirmation of your booking (unless otherwise expressly stated).

2.5 The details that you have submitted will be passed to one of our sales clerks who will then check all aspects of your booking request. If all your requirements can be met, the clerk will then take payment from your debit/credit card and make the booking on your behalf. If you have paid by credit card or debit card, then a charge of (1% for Debit Card), (3.5% for Credit Card), (5% for AMEX) will be added to your "Total Holiday Cost". The clerk will then contact you to confirm that your booking has been made and give you your booking reference(s). In the event that one or more aspects of your booking request cannot be met, our clerk will first contact you to discuss suitable alternatives.

2.6 The confirmation or acknowledgment (as applicable) and all other documentation will be sent to the Lead passenger at the address (or email) entered on the booking form under "Lead passenger contact details". Please check this documentation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. We will have no responsibility for any errors in any documentation except where those errors were made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.

3.1 Changes Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. This is most easily done by going to www.bookableholidays.co.uk/admin where you will be taken to 'Express Pass to Admin'. Your request will be quickly acknowledged and acted on. Your notice of changes will only be effective when it is received in writing by us at our offices Bookable Holidays Ltd, 1st Floor, 3a Orpheus House, Calleva Park , Aldermaston, Berkshire, RG7 8TA . (Except where you have used our Express Pass to Admin and instead notify us by email you should receive a "change request received" email within 24 hours; if you do not receive one, please contact us again.) Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of �40 per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any Third Party.

3.2 Cancellation Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. This is most easily done by going to www.bookableholidays.co.uk/admin where you will be taken to 'Express Pass to Admin'. Your request will be quickly acknowledged and acted on. Your notice of cancellation will only be effective when it is received in writing by us at our offices Bookable Holidays Ltd, 1st Floor, 3a, Orpheus House, Calleva Park, Aldermaston, Berkshire, RG7 8TA. (Except where you have used our Express Pass to Admin and instead notify us by email you should receive a "change request received" email within 24 hours; if you do not receive one, please contact us again.) As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling, excluding booking fees, insurance premiums and amendment charges. Booking fees, insurance premiums and amendment charges applying to the person(s) cancelling are not refundable. The applicable cancellation charges will be those set out in the booking conditions of the Third Party with whom you have your contract, or, in the case that we are the provider of a Package Holiday, the cancellation charges will be based upon the cancellation charges of the suppliers we have used to provide the package.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

3.3 Acts of terrorism and other events beyond our control By their very nature these cannot be foreseen. The Foreign & Commonwealth Office website has advice for travellers at: www.fco.gov.uk/travel. Tour Operators and Airlines are guided by advice from the FCO and may, in certain extreme circumstances, offer free cancellation (Subject of course to their own Terms and Conditions).

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance, or prompt performance of our contractual obligations, is prevented or affected by, or you otherwise suffer any damage or loss as a result of, any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include (but are not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

When a cancellation of any travel arrangement is made due to unforeseen or unavoidable reasons then Bookable Holidays has the right to charge an administration levy.

If Bookable Holidays Ltd is acting as an agent for a Third party and the Third Party changes or cancels your booking we will pass on the new details to you together with any compensation that the Third Party may offer. As an agent only for a Third Party we cannot accept any liability for any changes or cancellations made to these bookings.

For all bookings, flight timings may be changed by the airline; the timings shown on your holiday confirmation or acknowledgement are the latest planned timings. Your actual flight timings will be shown on your tickets, and you should check them as soon as you receive them. If the flight timings on your ticket have changed significantly, you may be entitled to compensation. The amount of compensation may vary from one flight provider to another.

Whilst every effort is made to ensure the accuracy of advertised and confirmed prices we reserve the right to pass on to you in full all additional costs and charges imposed by the Third Party (or Third Parties) in accordance with their respective Terms and Conditions. This includes, but is not limited to, changes in any government levy or tax which may affect your booking. We also reserve the right to correct errors in both advertised and confirmed prices. We will do this as soon as we become aware of the error.

If your holiday is booked inside 15 weeks of departure, the full cost of your holiday is due. Outside of 15 weeks a deposit plus insurance premium (if applicable) must be paid. Bookable Holidays Ltd will send you a "final invoice" letter 15 weeks before your departure to remind you that your balance is now due.

If full payment is not received by the balance due date, your booking may be cancelled and cancellation fees may apply. These fees will be those set out in the Terms and Conditions of the Third Party, or in the case where we are the supplier of the Package Holiday, the Terms and Conditions of our suppliers.

It is your responsibility to ensure that you travel with adequate travel insurance for all members in your party. For competitive rates please contact our after sales department 0871 855 8101, after reading the following important information:

The Financial Services Authority (FSA) is the independent regulator of financial services. Use this information to decide if our services are right for you.
Bookable Holidays is an appointed representative of ITC Compliance Limited which is authorised and regulated by the FSA (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts Bookable Holidays only offer travel insurance from a limited number of insurers. A List of these insurers is available on request. No additional fees will be charged for this service.
You WILL NOT receive advice or a recommendation from us for travel insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed We always aim to provide a first class service, however if you have any cause for complaint any enquiry in the first instance should be addressed in writing to The Compliance Officer, ITC Compliance Limited, at Charnwood House, Marsh Road, Bristol, BS3 2NA. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800. You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme. Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Details of ITC Compliance Limited's authorisation (including their authorised number 313486) can be confirmed by contacting the FSA on 0845 606 1234 or by visiting the FSA's website http://www.fsa.gov.uk/register.

Travel insurance

This travel insurance policy will suit the Demands and Needs of an individual, or group (where applicable) who have no pre-existing medical conditions, are travelling to countries included within the policy terms and who wish to insure themselves against the financial impact of specified unforeseen circumstances/events relating to or occurring during their trip. Full details of these circumstances/events, levels of cover and terms and conditions can be found in the policy information/booklet.

Our travel insurance policies have a number of exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and every member of your party meet the eligibility criteria: Specifically our policy will NOT be applicable for you if:

You are over the maximum specified age at the time of your trip
You have pre-existing medical conditions
Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy booklet.
If after purchasing your policy should you find it does not meet your requirements you have 14 days from the date of issue, or prior to travel (whichever is sooner) to cancel the policy. If you do decide to cancel yourmoney will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen
The policy does not cover travel to areas where the Foreign and Commonwealth Office has advised against 'all travel'. If you are not sure whether there is a travel warning for your destination, please check with the Foreign and Commonwealth Office (phone 020 7008 0232 or 0233 or visit their website at www.fco.gov.uk).

It is important that you read and understand the above information. You should have been provided with a copy of all relevant policy documentation to enable you to make an individual informed buying decision based on your own personal circumstances, travel plans and the merits of the policy. This buying decision is your own and you will not have received a personal recommendation or advice from us.

Please keep this page with your insurance policy documents.

You must read carefully the Third Party's terms and conditions on the subject of insurance.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

If you wish to travel abroad you must hold a ten-year passport, even for a day trip. Apply in good time to the UK Passport Office 0870 521 0410, or you can visit the UK Identity and Passport Service website at: http://www.passport.gov.uk/index.asp. For non-UK residents you should contact your consulate or embassy.

Ensure your passport is valid for the duration of your trip. Some countries have an immigration requirement for a passport to remain valid for a minimum period (usually six months) beyond date of entry to the country. This is a requirement of the county concerned, not the UK Passport Office. Any questions should be addressed to the relevant consulate or embassy.

Foreign Nationals and all non-UK passport holders must check with the appropriate consulate or embassy before travel.

You may require a visa to enter the country you are travelling to.

For all visa enquires contact the consulate or embassy of the country you plan to visit.

If you are a British Dependant Territories Citizen, British Overseas Citizen, British Subject, British National Overseas, or a British Protected Person, you may need a visa that is not required by British Citizens.

Foreign Nationals and all non-UK passport holders must check with the appropriate consulate or embassy before travel.

Some countries impose health restrictions and require vaccination certificates. These can vary from time to time and country to country (eg. BSE & Bird Flu or Yellow Fever & Malaria). Under certain circumstances you may not be allowed to travel of you fail to meet certain requirements. It is your responsibility to ensure that you and your party are aware of, and abide by, all restrictions. You should check with the appropriate consulate or embassy before travel.

Bookable Holidays Ltd is not qualified to give specific personal medical advice regarding vaccinations, inoculations or any other form of treatment you may need. We strongly suggest that you consult your doctor or qualified medical professional before travel.

General advice regarding all aspects of foreign travel is available from The Foreign & Commonwealth Office on 0845 850 2829, or follow the link on our website at: www.fco.gov.uk

In respect of Third Party (or Third Parties') bookings we act only as an agent for the Third Party (or Third Parties) concerned. Your contract for your holiday is directly with the Third Party (or Third Parties) concerned. We accept no liability in relation to the holiday itself or for the acts or omissions of the Third Party (or Third Parties) concerned. For This type of booking, the terms and conditions of the Third Party(or Third Parties) will apply to your contract (As seen in the Third Parties' relevant publication).

However, in the event that we are found liable on any basis whatsoever our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the Third Party (or Third Parties) concerned (as opposed to any service provided by the Third Party(or Third Parties) for whom we are not responsible) is limited to the commission we earn or are due to earn in respect of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the Third Party representative and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the Third Party representative and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within one month of your return to the UK giving your booking reference and full details of your complaint. Only the party leader should write to us.

Any assistance provided in resolving a complaint in relation to any such booking is provided on a goodwill basis and in our capacity as agent.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If, in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause, or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

The price of your travel arrangements is subject to surcharges on changes in transportation costs, including the cost of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. This means that the price of your travel arrangements could change after you have booked.

This website is for your personal and non-commercial use. You may view any part of it and print off one copy of any individual page for your own use. Where a page has a 'Send this to a friend' link, you may do so.

You are not allowed to copy (whether by printing off on to paper, storing on disk, or in any other way) and distribute, modify, or tamper with in any way the information contained on this Web site. You are not allowed to copy or use any material from this Web site for any commercial purpose at all. You may not use this site for the transmission or posting of any computer viruses, or any material that is offensive, defamatory, or in any way harmful to this site or its users.

All trademarks, copyright and other intellectual property rights in any material (including text, photographs, and other images and sound) contained on the Bookable Holidays Web sites are either owned by us or has been licensed to Bookable Holidays by the rights owners so that we may use it on our site. You are not allowed to copy or otherwise use any trademarks or trademarked material that appear on this site without the express permission of the trademark or copyright owners, nor are you allowed to remove any copyright, trademark or other intellectual property notices contained in the original material from any pages you copy or print off from this Web site.

The Bookable Holidays Web sites may contain links to external Web sites not operated by Bookable Holidays. These links are provided in order to help you find information quickly and easily. We are not responsible for their contents, nor do our links imply any endorsement of the materials on those Web sites.

We at Bookable Holidays have done our best to ensure that the information on this Web site is accurate; however, we cannot guarantee that all included information, especially that supplied by Third Parties (such as tour operators and tourist offices), is correct or complete. Pages on the site are provided to users 'as is' and 'as available', and may have technical inaccuracies. We will endeavour to update and correct this site as soon as new information becomes available to us, but we cannot make any guarantee on when these updates will be made. Bookable Holidays Ltd cannot be responsible for any damage or loss that may arise, directly or indirectly, from the use of information contained on this Web site. All holidays are offered subject to availability. Bookable Holidays Ltd cannot guarantee that your access to the site will be uninterrupted and neither Bookable Holidays Ltd nor any of the suppliers accept liability for any errors or omissions on the site.

The Bookable Holidays Web site is provided and maintained by an English-registered company. This agreement, our business, and the services we offer are governed by the applicable laws of England and Wales only. By agreeing to these conditions, you accept that any disputes regarding them will be dealt with in English courts of law. Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

This site is provided to assist customers in determining the availability of travel-related services, and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. The services, sports and activities listings on this Web site are provided for your information only and do not constitute a recommendation of their quality or reliability. You must satisfy yourself that their safety precautions are adequate before entering into any contractual arrangements with the suppliers of those services, sports and activities while on holiday. These services, sports and activities companies are not Bookable Holidays' suppliers and we can accept no responsibility or liability for the services they provide to you.

You agree that, except for death and personal injury arising from our negligence, we shall not be liable for any loss or damage whatsoever that arises from your use of the site or any of the information contained on it. We are not liable for any loss or damage arising from the customer's inability to access or use the Bookable Holidays Web sites. We make no warranty that the sites, or others that are linked to the sites, are free from computer viruses or other malicious computer programmes.

Each provision of these terms and conditions, including exclusions and limitations of liability, apply to the extent permitted by law. If any of these conditions, exclusions, or limitations, in whole or in part, is found to be unlawful or unenforceable, it shall be deemed 'severable', which means it will not affect the validity or enforceability of other limitations, exclusions or conditions.

If you do not agree to these Terms and Conditions, you should not use or access this site. The act of making a booking implies acceptance of these Terms and Conditions.